Drive Medical S35006GT User's Guide download pdf (Page 136)

TERMS & CONDITIONS

Freight Policy

Freight charges of $25.00 will be added to all orders. $50.00 will be added to all RUSH orders.

Environmentally Friendly Company

Reducing our company’s carbon footprint by using recycled materials is a top priority.

We have identified certain products that can utilize recycled materials that enhance the

products appearance, improve its weight capacity and more importantly, reduce waste in the

manufacturing process. In the future, you will see more products that are environmentally

friendly, noted by our icon.

Warranty Policy

Seniors Network Solutions warrants that products we sell will be free from defective

workmanship and materials including a manufacturers limited life-time warranty on certain

products. This warranty does not apply to breakage or failure due to tampering, misuse,

neglect, accidents, wear and tear, or modification. Manufacturer’s sole obligation under this

warranty

shall be limited to parts or product replacement. The issuance of credit towards a replacement

is subject to Seniors Network Solutions evaluation of the returned item(s) meeting warranty

guidelines. Please refer to each product for its specific warranty.

Return Policy

In order to expedite a return, please contact our customer service department at (866) 880-

1442 or send an email to sales@seniorsnetworksolutions.com for a return merchandise

authorization (RMA). Seniors Network Solutions cannot accept any unauthorized return without

a previously issued RMA. All RMA's expire after 15 days of issuance. Used items are not

eligible for return and are covered under their respective warranty. For used items under

warranty, Seniors Network Solutions reserves the right to send a no-charge repair part.

Carton damaged items must be marked “DAMAGED” on the bill of lading for truck shipments or

on the UPS manifest for small packages. Within five (5) days of original receipt, suspect items

are to be inspected by the customer and have an RMA issued to report damage. Seniors

Network Solutions shall notify the shipper to arrange for an inspection and pickup confirming

the reported shipping damage, processes a replacement order billed to your account, and issue

a credit based on the carriers findings. Credit cannot be issued for shipping damage if Seniors

Network Solutions is notified to issue an RMA after five (5) days of original receipt.

Unauthorized returns will not be accepted.

Unused items in saleable condition, which have an RMA, and are returned by customer within

thirty (30) days of original receipt, are subject to a restocking fee. For a complete copy of the

returns and warranty policy, please log onto www.seniorsnetworksolutions.com or contact us

toll free at (866) 880-1442

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Drive Medical S35006GT User's Guide Page 136